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Posted : Thursday, February 29, 2024 07:56 AM
About Us
The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO).
Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta.
Our Information Technology Services (ITS) division is located in Athens.
The University System of Georgia Shared Services Center (SSC) is located in Sandersville.
The Georgia Public Library System is located in Atlanta.
The Georgia Archives is located in Morrow.
The State of Georgia Records Center is located in Austell.
Job Summary This position is responsible for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform.
This will include (but is not limited to) supporting processes such as Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal and other service modules.
In addition to performing support functions, the ServiceNow Administrator performs design and implementation tasks like requirements gathering, configuration, integration, and testing.
The Administrator partners with users to create and modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation.
Additionally, the Administrator stays abreast of new features and functionality, playing a key role in driving continual improvement.
Responsibilities The Senior ServiceNow Administrator plays a critical role in the design, development, operation, and continual improvement of the enterprise-wide IT Service Management platform used by the Board of Regents University System Office.
Specific responsibilities include: Perform day-to-day administration of the ServiceNow system, including making approved changes to process and work flows Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow Work directly with end users to resolve support issues within ServiceNow Communicate ServiceNow process, operations and capability information to all levels of management and other applicable resources Work with business users to identify and refine business requirements and workflows Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities Coordinate integration with on and off site systems utilizing resources from other technical teams Create ServiceNow reports and dashboards Monitor usage and overall compliance of ServiceNow and its applications, working closely with the IT Compliance team to ensure audit requirements are met accurately and timely Support the design of ServiceNow integrations and work with Service Now, business partners and technical teams for implementation Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions Facilitate ServiceNow releases, upgrades and clones Perform additional duties as requested Must be able to work on a schedule that includes nights, weekends, or holidays when required to address escalated issues.
Required Qualifications Bachelor’s degree and three years of ITSM platform development, configuration and administration experience in an enterprise environment; or equivalent combination of education, training, and experience.
Preferred Qualifications Demonstrable knowledge of ServiceNow components such as Incident/Problem/Change Management, Asset Management, CMDB, Knowledge, Release Management, etc Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features required ITIL Certification.
ServiceNow System Administrator Certification preferred Flexibility required in schedule and ability and willingness to provide after-hours support when necessary Excellent customer service and communication skills Ability to write detailed documentation around processes, procedures, and day to day tasks Ability to independently work on projects through completion Maintain a high level of teamwork and communication across various IT and business groups Equal Employment Opportunity The University System Office is an equal employment, equal access, and equal educational opportunity, and affirmative action institution.
It is the policy of the University System Office to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.
O.
11246, and Rev.
Proc.
75-50).
For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.
962.
3242.
Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.
Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta.
Our Information Technology Services (ITS) division is located in Athens.
The University System of Georgia Shared Services Center (SSC) is located in Sandersville.
The Georgia Public Library System is located in Atlanta.
The Georgia Archives is located in Morrow.
The State of Georgia Records Center is located in Austell.
Job Summary This position is responsible for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform.
This will include (but is not limited to) supporting processes such as Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal and other service modules.
In addition to performing support functions, the ServiceNow Administrator performs design and implementation tasks like requirements gathering, configuration, integration, and testing.
The Administrator partners with users to create and modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation.
Additionally, the Administrator stays abreast of new features and functionality, playing a key role in driving continual improvement.
Responsibilities The Senior ServiceNow Administrator plays a critical role in the design, development, operation, and continual improvement of the enterprise-wide IT Service Management platform used by the Board of Regents University System Office.
Specific responsibilities include: Perform day-to-day administration of the ServiceNow system, including making approved changes to process and work flows Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow Work directly with end users to resolve support issues within ServiceNow Communicate ServiceNow process, operations and capability information to all levels of management and other applicable resources Work with business users to identify and refine business requirements and workflows Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities Coordinate integration with on and off site systems utilizing resources from other technical teams Create ServiceNow reports and dashboards Monitor usage and overall compliance of ServiceNow and its applications, working closely with the IT Compliance team to ensure audit requirements are met accurately and timely Support the design of ServiceNow integrations and work with Service Now, business partners and technical teams for implementation Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions Facilitate ServiceNow releases, upgrades and clones Perform additional duties as requested Must be able to work on a schedule that includes nights, weekends, or holidays when required to address escalated issues.
Required Qualifications Bachelor’s degree and three years of ITSM platform development, configuration and administration experience in an enterprise environment; or equivalent combination of education, training, and experience.
Preferred Qualifications Demonstrable knowledge of ServiceNow components such as Incident/Problem/Change Management, Asset Management, CMDB, Knowledge, Release Management, etc Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features required ITIL Certification.
ServiceNow System Administrator Certification preferred Flexibility required in schedule and ability and willingness to provide after-hours support when necessary Excellent customer service and communication skills Ability to write detailed documentation around processes, procedures, and day to day tasks Ability to independently work on projects through completion Maintain a high level of teamwork and communication across various IT and business groups Equal Employment Opportunity The University System Office is an equal employment, equal access, and equal educational opportunity, and affirmative action institution.
It is the policy of the University System Office to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.
O.
11246, and Rev.
Proc.
75-50).
For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.
962.
3242.
Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.
• Phone : (404) 962-3242
• Location : Athens, GA
• Post ID: 9001297218
