Leasing & Occupancy Specialist

*Position Summary* Under the direct supervision of the Housing Manager, the Leasing & Occupancy Specialist contributes to the management of the assigned portfolio of properties in compliance with U.
S.
Department of Housing and Redevelopment (HUD) regulations, state and local laws and codes, and the policies and procedures of the Athens Housing Authority (“AHA” or “Housing Authority”).
The Leasing & Occupancy Specialist ensures the assigned portfolio of properties are managed in a manner that reflects best practices of quality property management and customer service within HUD assessment criteria and internal performance measurements through accurate data entry and monitoring of tracking systems as developed by the Housing Authority.
During the absence of the Housing Manager, the Leasing & Occupancy Specialist may assume temporary management duties and responsibilities for the property as defined by the Housing Manager during their absence.
The incumbent will also serve in rotation on the after-hours on-call management team.
Duties require considerable knowledge of HUD regulations and the Housing Authority’s Admissions and Continued Occupancy Policies and procedures.
Position requires the ability to accurately interpret and apply these regulations, policies and procedures.
*Major Duties and Responsibilities* The statements contained here reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility but should not be considered an all-inclusive listing of work requirements.
Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.
The functions listed are also examples of duties that may be required and in no way imply a contractual agreement between the employer and employee or affect the at-will relationship between the parties.
1.
Ensures the efficient and timely move-in of residents, including showing of apartments, lease preparation and execution, resident orientation, and related accurate data entry into the Authority software systems.
2.
Administers resident re-certification process and conducts interim and annual re-certification of residents in a timely and accurate manner in accordance with HUD regulations and the AHA’s Admissions and Continued Occupancy Policies and procedures.
3.
Interviews residents and gathers information and data related to family composition, income, assets, deductions, allowances, etc.
4.
Follows HUD protocols in the utilization and implementation of the Enterprise Income Verification (EIV) system and/or other documentation platforms mandated by HUD in the administration of annual and interim reexaminations.
5.
Determines resident rent in accordance with all HUD regulations and rules and AHA policies and procedures.
6.
Conducts housekeeping inspections and enforces lease requirements in coordination with the Housing Manager and the Resident Support department.
7.
Prepares and maintains resident files in a consistent manner that complies with audit requirements and AHA protocol.
8.
Monitors and enforces resident compliance with the Community Service and Self-Sufficiency program.
9.
Addresses resident concerns efficiently and professionally.
10.
Recommends referrals for residents in need of supportive services to the Resident Support department.
11.
Receives and posts rent and other resident payments as well as the collection of delinquent accounts.
Reviews tenant ledgers for lease enforcement actions.
12.
Prepare for grievance hearings in coordination with the Housing Manager.
13.
Prepares for court action between residents and the Housing Authority in coordination with the Housing Manager, including representing the AHA in court and processing warrants for non-payment and other causes.
14.
Monitors the on-going safety of the properties in coordination with the Housing Manager, the Lease Enforcement Officer, and the local police department through review of reports and monthly meetings.
15.
Attends Resident Organization meetings.
16.
Maintains and scans resident files and documents in a secure and accurate manner in accordance with HUD regulations and AHA privacy policies.
17.
Prepares correspondence, memos, forms, and reports, and performs data entry as required.
18.
Stays abreast of public housing matters through careful study of HUD regulations, laws, and ordinances, as well as the AHA Admissions and Continued Occupancy Policies and procedures.
19.
Ensures the appropriate utilization and security of HUD EIV and PIC systems, as well as the information taken from these systems in the performance of the above duties.
20.
Performs other related duties as required and/or assigned.
The AHA will provide reasonable accommodations provided that the individual is otherwise qualified to safely perform the duties and assignments connected with the job and provided that any accommodations made do not require significant difficulty or expense.
*Desirable Knowledge and Abilities* 1.
Extensive knowledge of Public Housing regulations and policies as they pertain to eligibility, admissions, re-certifications, and evictions.
2.
Knowledge of the federal and state laws and city ordinances governing multifamily housing, including health and fire regulations, leasing of property and evictions.
3.
Thorough knowledge of modern office practices and procedures, including knowledge of principles of public finance and contract administration.
4.
Ability to understand and act upon policies, regulations and procedures as set forth in HUD regulations.
5.
Ability to prepare and interpret comprehensive, accurate and concise reports and data.
6.
Proficient ability to utilize common office equipment and computer applications including Windows, Microsoft Office applications, and Yardi software.
7.
Ability to meet and deal courteously and tactfully with the general public and to present ideas and recommendations effectively.
8.
Ability to establish and maintain effective working relationships with co-workers, consultants, residents, the general public, local social service agencies; ability to effectively communicate with people from a broad range of socio-economic backgrounds.
*Physical Requirements* The following is a list of physical requirements necessary to perform this job, either with or without an accommodation.
1.
Must be physically able to operate a variety of automated office machines including computers, copiers, printers, scanners, telephone, etc.
2.
Must be able to work, move, or carry objects or materials such as files, computer printouts, reports, calculator, pencils, legal pads, etc.
3.
Must be physically able to access all units for inspection or related purposes.
*Minimum Education, Training, and/or Experience* 1.
Graduation from a standard high school or vocational school.
2.
Any equivalent combination of education, training and experience that provides the required knowledge and abilities may be considered sufficient.
*Special Requirements* 1.
Possession of a valid State of Georgia driver's license.
2.
Must be bondable.
3.
Must be able to occasionally work at night and on weekends if required.
4.
Must be insurable by the Authority's fleet insurance carrier.
Job Type: Full-time Benefits: * 401(k) * Dental insurance * Employee assistance program * Health insurance * Life insurance * Paid time off Experience level: * 2 years Schedule: * 8 hour shift * Monday to Friday Experience: * Property leasing: 2 years (Required) License/Certification: * Driver's License (Required) Work Location: In person